If you're dissatisfied we will give you a full refund, no questions asked. Please email hello@natureswillowbalm.com with your name, order #, and a brief explanation, and we will make things right.

One of our team is available to answer your questions Monday-Friday between 8am-5pm CST. If we’re busy talking to another customer, please leave a message and we will get back to you within one business day. We appreciate your patience and we love hearing from you.

We currently sell only in the US.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. We have a shipping team based in Covington, KY that takes great pride in fulfilling your order. Your USPS or UPS shipping fee will be calculated based on your location, and orders over $40 qualify for free shipping!

It’s easy to shop for Nature’s Willow products on our website at https://natureswillow.com/collections/all and we accept all major credit cards via a secure server. We are also available on Amazon.com.

https://natureswillow.com/pages/store-locator - just enter your zip code. Not all stores carry all products. Let us know if we can help!

Willow Balm’s patented combination of white willow bark and helichrysum, blended with other essential oil analgesics, provides a natural alternative to synthetic pain relief products. Willow Balm’s powerful formulation relieves discomfort associated with muscle & joint pain, arthritis, headaches, cramping and more.

Yes, for adults and children over 12 years of age, apply a layer of Willow Balm to the affected area and massage until thoroughly absorbed. Repeat as necessary, up to 4 times daily.

All Nature’s Willow products are free from toxins, parabens, dyes, artificial fragrances, ammonia, cortisone, capsaicin, and much more.

There are no artificial fragrances in our products. Our Willow Balm Pain and Itch-Relieving Creams have a light pleasant scent from ingredients like eucalyptus, menthol, lavender and lemongrass.  The Bath Salt has the most aromatic smell of all products – perfect for relaxing and rejuvenating in the tub.  Willow Balm in Patches has no smell.

Our plant-based products are made from the best botanicals Mother Nature has to offer and are generally considered safe for children and pregnant women. We recommend consulting a physician if you have specific concerns for children under age 12 or expectant mothers regarding topical pain relieving products. Our Bug Bite Balm is safe for the whole family!

Since our product is topical and not systemic, it does not affect blood platelet aggregation. Willow Balm provides a natural pain-relieving effectwithout affecting clotting time, meaning it can be used in conjunction with blood thinner. As with any OTC drug, consult your healthcare provider with specific questions.

Since Nature’s Willow products are topical and not systemic (and don’t contain actual aspirin) they are generally safe for people with an aspirin allergy. We recommend consulting a physician if you have specific concerns.

Soaking in Nature’s Willow Soothing Bath Soak for 20 min daily can help ease the pain and discomfort associated with nerve pain. The magnesium sulfate in our formulation helps reduce inflammation and promote healing.

No, Nature’s Willow does not test on animals, and we’re proud that our company has been Leaping Bunny Certified since 2020. https://www.leapingbunny.org/brand/natures-willow

Everyone has pain at one time or another. Our founding principle was to help folks reduce their dependence on oral pain relievers, so we believe that most of us should try a topical solution before moving to oral pain meds whenever possible. People suffering from chronic, painful conditions such as fibromyalgia, neuropathy, and arthritis have been enjoying the benefits of natural pain relief with Nature’s Willow for over a decade.

Our pure botanical ingredients are imported from countries all around the world. Nature’s Willow products are manufactured in FDA-compliant facilities. As a final step, we choose to utilize third-party testing for every batch to ensure the highest quality standards are met.

The warmth comes from the vanilla extract and is activated
by moisture. In the winter when our skin tends to be drier, it might not feel as warm. If you put a little water on the outside of the patch, you should find it warm.